In the Yabla video Sophie et Patrice - On m'a volé mon téléphone, Sophie had her phone stolen and shares her frustration with Patrice, who offers a few suggestions to solve her problem. In their conversation, you will learn plenty of phone-related vocabulary. Throughout the video, Sophie and Patrice use the generic term un téléphone, but they could have used the term un portable (a cell/mobile phone) instead:

Personne. -Personne. Sauf une fois, il s'est fait voler son... portable...

Nobody. -Nobody. Except once, he had his... cell phone stolen...

Caption 77, Actus Quartier Fête de quartier Python-Duvernois - Part 1

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Sophie and Patrice also didn’t use the English loanword un smartphone, which you might also hear:

Des témoignages que les visiteurs pourront bientôt découvrir sur leur smartphone

Accounts that visitors will soon be able to discover on their smartphone

Caption 13, Télévision Bretagne Ouest Concarneau: Un tournage sur la vie maritime

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Patrice simply uses the French cognate téléphone when he advises Sophie to faire bloquer son téléphone (have her phone blocked):

Tu as appelé pour faire bloquer le téléphone?

Did you call to have the phone blocked?

Caption 11, Sophie et Patrice On m'a volé mon téléphone

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It might preserve her privacy, since her whole répertoire (address book) was on her phone, as well as all her contacts:

Moi, j'ai... j'ai tout mon répertoire... Tu te rends compte? J'ai tous mes contacts.

I have... I have my whole address book... You realize? I have all my contacts.

Captions 6-7, Sophie et Patrice On m'a volé mon téléphone

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Losing her phone also means that Sophie can no longer access her agenda électronique (electronic calendar):

Mon agenda, il était dans... C'était mon agenda électronique dans mon téléphone.

My calendar was in... It was my electronic calendar in my phone.

Caption 52, Sophie et Patrice On m'a volé mon téléphone

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Unfortunately, she never thought to do une sauvegarde (a backup):

Pourquoi j'ai pas fait la sauvegarde?

Why didn't I do a backup?

Caption 78, Sophie et Patrice On m'a volé mon téléphone

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Still searching for a solution, Patrice asks Sophie if she has une puce (a chip) or une carte SIM (a SIM card) on another appareil (device): 

C'est la seule puce que tu as, euh... T'as pas un autre appareil avec la même carte SIM?

Is that the only chip that you have, uh... You don't have another device with the same SIM card?

Captions 58, 61, Sophie et Patrice On m'a volé mon téléphone

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You might be interested to know that in other situations, une puce is something entirely different. It’s actually "a flea"! In any case, Sophie has neither une puce nor une carte SIM on another appareil. She's going to have to call son opérateur (her provider):

Je vais appeler l'opérateur...

I'm going to call the provider...

Caption 84, Sophie et Patrice On m'a volé mon téléphone

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Sadly, it looks like Sophie and Patrice have run out of solutions. It might be time for her to start shopping for un nouveau portable (a new cellphone)—perhaps un smartphone compatible avec la 5G (a 5G smartphone)!